Important information for your order:
Order processing and shipping takes place Monday thru Friday only, and not on National Holidays. Orders take approximately 1-2 business days to process before they ship. A ship confirm email that includes the package tracking details will be sent once the order has shipped. It is advisable to check spam and/or junk folders for this email.
Shipping within the Continental U.S.
Shipments do not deliver on weekends or National Holidays. They will deliver the following business day.
Most Osmo orders are shipped via FedEx SmartPost, UPS SurePost, and USPS (post office). FedEx SmartPost and UPS SurePost both use USPS (post office) for the final leg, which is why we require a valid USPS delivery address on the order.
Ground Shipping: 5-10 business days. Shipping point is the West Coast. Remember to add order processing time to calculate the cumulative lead time from order entry to delivery.
Expedited Shipping: 2 business days. Remember to add order processing time to calculate the cumulative lead time from order entry to delivery.
Shipping outside the US
Shipments do not deliver on the weekend or National Holidays. They will deliver the following business day.
Most Osmo orders are shipped using the country’s local postal carrier.
Ground Shipping: 7-10 business days. May take 10-21 business days for countries further from our warehouse. Shipping points are either the UK or Netherlands. Remember to add order processing time to calculate the cumulative lead time from order entry to delivery.
For expedited shipping, please consider purchasing from our regional retail partners such as Amazon and Apple.
Shipping in South Korea
The delivery will be delayed on national holidays and weekends. During weekdays right after national holiday or weekend, the delivery operations will resume & it will take 2-3 business day to complete the delivery. TangiblePlay will be working with BeyondTech who in-turn will be partnering with Lotte logistic team for the delivery, and if they have an issue, then the package might get delayed.
The following are the list of National holidays in South Korea.
- 2022. 8.15 Liberation day
- 2022. 9.9 ~ 12일 Chuseok
- 2022.10.3 National Foundation
- 2022.10. 9~10일 Hangeul Day
- 2022. 12.25 Christmas