Terms of service

Welcome to Osmoland. This website is operated by Play Osmo Inc. Throughout the site, the terms “we”, “us”, and “our” refer to Play Osmo Inc. Osmoland is the official online store operated by Play Osmo Inc.

Play Osmo Inc offers this website, including all information, tools, products, and services available from this site (the “Services”), to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all terms, you may not access or use the Services.

SECTION 1 - ELIGIBILITY AND ACCOUNT RESPONSIBILITY

By using this site, you confirm that you are at least the age of majority in your state or country of residence, or that you are using the site under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

SECTION 2 - PRODUCTS AND INFORMATION

We make every effort to display accurate product descriptions and images. However, colors and appearance may vary depending on your device or screen settings.

All products sold on Osmoland are genuine and manufactured by Play Osmo Inc. Product availability, descriptions, and pricing are subject to change without notice.

SECTION 3 - ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion, including in cases of pricing errors, stock limitations, or suspected fraudulent activity.

An order is considered accepted only after payment has been successfully processed and an order confirmation email has been sent.

Once an order is confirmed, cancellations may not be possible.

SECTION 4 - PRICING AND PAYMENT

All prices are listed in U.S. dollars unless otherwise stated. Prices do not include taxes or shipping fees unless clearly mentioned.

You agree to provide valid payment information and authorize us to charge your selected payment method for the total order amount.

SECTION 5 - SHIPPING AND DELIVERY

Shipping timelines, delivery estimates, and tracking details are explained in our Shipping Policy, available on our website.

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or events beyond our control.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Return & Refund Policy, which outlines eligibility requirements, return timelines, refund methods, and customer responsibilities.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, graphics, and trademarks, is owned by or licensed to Play Osmo Inc and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of any third-party sites. Accessing third-party sites is at your own risk.

SECTION 9 - PLATFORM PROVIDER

Osmoland is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products. All purchases are made directly with Play Osmo Inc, not Shopify.

Shopify is not responsible for product fulfillment, shipping, returns, or customer service.

SECTION 10 - PRIVACY

Your use of the Services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

SECTION 11 - USER FEEDBACK

Any feedback, reviews, or suggestions you submit may be used by Play Osmo Inc for operational or marketing purposes without obligation to compensate you.

SECTION 12 - ERRORS AND CORRECTIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if necessary.

SECTION 13 - PROHIBITED USES

You may not use this site for unlawful activities, fraudulent behavior, intellectual property infringement, harassment, or transmission of harmful code. Violations may result in termination of access.

SECTION 14 - TERMINATION

We reserve the right to suspend or terminate access to the Services at any time for violations of these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind, except where required by law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Play Osmo Inc shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Services or products.

SECTION 17 - GOVERNING LAW

These Terms of Service are governed by the laws of the State of California, United States.

SECTION 18 - CHANGES TO TERMS

We may update these Terms of Service at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 19 - CONTACT INFORMATION

If you have questions about these Terms of Service, contact us at:

Email: support@playosmo.com

Address:
Play Osmo Inc
227 Forest Ave
Palo Alto, California 94301
United States