Privacy policy

Last Updated: December 12, 2025

This Privacy Policy describes how Play Osmo Inc, operating as Osmo (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit or make a purchase from https://www.osmoland.com (the “Site”) or otherwise interact with our services (the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Business Information

Osmoland is the official online store operated by Play Osmo Inc, the owner and manufacturer of Osmo® products.

Business Address:
Play Osmo Inc
227 Forest Ave
Palo Alto, California 94301
United States

Email: support@playosmo.com

Information We Collect

Personal Information

We collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Order history and transaction details

Automatically Collected Information

When you browse our Site, we may automatically collect:

IP address
Browser type and device information
Pages viewed and interaction data
Cookies and similar tracking technologies

How We Collect Information

We collect information when you:

Place an order
Create an account
Subscribe to emails
Contact customer support
Browse or interact with the Site

We also receive information from service providers that help us operate our business, such as payment processors, shipping partners, and analytics tools.

How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange shipping and provide order tracking
Communicate with you about your orders
Provide customer support
Improve our website and services
Send marketing communications (only if you opt in)
Prevent fraud and ensure security
Comply with legal obligations

Sharing of Information

We do not sell your personal information.

We may share information only with trusted third parties necessary to operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting and analytics providers

Information may also be disclosed if required by law or during a business transfer (such as a merger or acquisition).

Cookies and Tracking Technology

We use cookies and similar technologies to improve site functionality, analyze performance, and personalize your experience. You may control cookies through your browser settings.

Children's Privacy

The Osmoland website is intended for parents and caregivers. We do not knowingly collect personal information from children under 13 through this website.

Some Osmo educational apps used with our products may collect limited information from children strictly for gameplay and learning purposes, in compliance with applicable children’s privacy laws.

Parents may contact us to request access or deletion of a child’s data.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission is 100% secure.

We retain personal information only as long as necessary for business, legal, and accounting purposes. Order data is typically retained for up to seven (7) years.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Object to certain data processing
Opt out of marketing communications

California Residents (CCPA)

California residents have additional rights, including the right to know what data is collected and request deletion. We do not discriminate for exercising these rights.

Requests can be sent to support@playosmo.com

International Data Transfers

Your information may be processed outside your country of residence. We ensure appropriate safeguards are in place in accordance with applicable laws.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, contact us at: